What’s the Difference Between an Approved and Assigned Home Care Package?
- Aayush Piya
- Apr 15
- 4 min read
Navigating the complexities of Home Care Packages (HCP) can be confusing, especially when understanding the difference between being "Approved" and "Assigned." At Aged Care Choices, we’re here to simplify this process, helping you understand exactly what each stage means and how it affects you.
What Does "Approved" Mean?
When you receive notification that you're "approved" for a Home Care Package, it indicates that you've successfully undergone an assessment by an Aged Care Assessment Team (ACAT). This assessment confirms your eligibility and identifies the specific level of care you need. However, being approved doesn't mean you can immediately start accessing the funded services.
Simply put: Approval is the first essential step towards obtaining support.
Example of Approval Letter (Letter 1):
What Does "Assigned" Mean?
After approval, you'll enter a national priority system, essentially a waiting list. When you receive a notification stating your Home Care Package has been "assigned," this means your wait is over. Your funding is now officially available, and you can select a suitable care provider to begin receiving services immediately.
Simply put: Assignment means your care package is ready, and services can start straight away.
Example of Assignment Letter (Letter 2):
Key Differences at a Glance:
Feature | Approved Home Care Package | Assigned Home Care Package |
Eligibility | You have been assessed and confirmed as eligible for support. | Your package is now ready and funded services can start. |
Availability of Services | Services cannot begin immediately, pending assignment. | Immediate commencement of care services. |
Waitlist Status | Entry onto the national waitlist. | Exits the waitlist and allows service initiation. |
Next Steps | Monitor your waitlist status and consider interim care options. | Choose a provider, negotiate terms, and start services immediately. |
Typical Communication | Notification of eligibility only. | Detailed notification with instructions for starting care. |
Financial Aspect | Funds are not yet available. | Funds become available immediately. |
Sarah’s Journey from Approval to Assignment
Background: Sarah, an 83-year-old widow living in regional NSW, began struggling with mobility and household tasks. Her GP referred her for an ACAT assessment, which led to her being approved for a Level 3 Home Care Package in January.
Waiting Period: Over the next 10 months, Sarah remained on the national priority list. During this time, her daughter helped her access basic community support services, but they struggled without a consistent provider. They regularly checked the My Aged Care portal for updates.
Assignment: In November, Sarah received her assignment letter. With guidance from Aged Care Choices, her family compared several local providers, selected one with excellent in-home support, and activated her package within two weeks.
Outcome: Today, Sarah receives weekly physiotherapy, assistance with meals and cleaning, and companionship visits all of which have helped her regain confidence and independence at home.
Typical Waiting Time Between Approval and Assignment
The waiting time between being approved and being assigned a Home Care Package can vary significantly. Factors influencing this period include the level of care needed, your priority status, and the current demand for home care services.
Typically, waiting periods range from a few months to over a year. It's essential to monitor your position on the waiting list and explore alternative interim care solutions during this period.
Tips for Managing the Waiting Period
While you wait for your Home Care Package to be assigned, here are some practical steps you can take to stay supported:
Explore CHSP (Commonwealth Home Support Programme): Offers entry-level services that can bridge the gap while you wait.
Use Private Services: If budget allows, consider short-term private care providers to assist with urgent needs.
Plan Ahead: Start researching and shortlisting care providers so you're ready to activate your package when it's assigned.
Stay Informed: Regularly check your My Aged Care portal or contact their support team for status updates.
Join Community Networks: Local senior centers and aged care support groups may offer valuable programs and emotional support.
These tips can make the transition from approval to assignment more manageable and ensure you're well-prepared when your package becomes available.
What Should You Do After Being Assigned?
Once your package has been assigned:
Choose Your Provider: Research care providers thoroughly and select one that best matches your specific needs. Use our Home Care Finder Tool to get started.
Negotiate Services and Fees: Clearly understand the cost and services offered by your chosen provider.
Activate Your Package: Officially agree to a Home Care Agreement and commence your services promptly.
Need Help Understanding Your Home Care Package?
At Aged Care Choices, we specialize in guiding families through every step of the Home Care Package process. Contact us today for personalized assistance and find out how we can help you quickly move from approval to receiving the care you need.
🛠️ Use Our Home Care Finder Tool
Looking for available home care providers near you? Our Home Care Finder Tool lets you:
Instantly view providers in your area
Check current service availability
Compare care options based on your needs
Frequently Asked Questions (FAQs)
Q: Can I expedite my assignment?
A: Unfortunately, assignments are managed by a national priority system and cannot be individually expedited. However, maintaining regular communication with My Aged Care and clearly stating your changing needs can ensure appropriate prioritization.
Q: What should I do while waiting for assignment?
A: Consider interim support services, community care programs, or private care solutions to assist you during the waiting period.
Q: How do I know my position on the waiting list?
A: You can regularly check your status by logging into your My Aged Care account or contacting My Aged Care directly.
Q: Can I switch providers after my package has been assigned?
A: Yes, you have full control and can change providers at any time if your needs are not being adequately met.
Q: What happens if my care needs change while I'm on the waitlist?
A: If your care needs change significantly, you should contact My Aged Care immediately to request a reassessment or reprioritization.
Q: Can my assigned Home Care Package expire?
A: Yes, once assigned, you typically have 56 days to start services or request an extension; otherwise, your package may be withdrawn.
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