Privacy Policy

Last updated: Jan 2025

​

At Aged Care Choices, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use our website and services.

‍

1. Information We Collect

We collect personal information in a variety of ways, including when you interact with our website, services, and communication with us. The types of information we collect include:

• Contact Information: Your name, email address, phone number, and other contact details.
• Demographic Information: Information about your age, gender, location, and care needs.
• Service Preferences: Details about your aged care and home care preferences, including budget, location, and care requirements.
• Usage Data: Information about how you use our website, including your IP address, browser type, and pages visited.

‍

2. How We Use Your Information

We use the personal information we collect to:

• Provide you with tailored aged care and home care options that match your needs.
• Communicate with you about our services, including sending you updates and responding to your inquiries.
• Improve our website, services, and customer experience by analysing usage data and feedback.
• Comply with legal obligations and protect the rights, property, or safety of Aged Care Choices, our users, or others.

‍

3. Disclosure of Your Information

We may share your personal information with:

• Care Providers: To connect you with suitable aged care and home care providers based on your preferences.
• Service Providers: Third-party service providers who assist us in operating our website, conducting our business, or providing services to you. These providers are obligated to protect your information and only use it for the services they provide to us.
• Legal and Regulatory Authorities: If required by law or in response to legal requests, we may disclose your information to government authorities, courts, or other legal entities.

We do not sell, trade, or rent your personal information to third parties for marketing purposes.

‍

4. Data Security

We take reasonable precautions to protect your personal information from unauthorised access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee its absolute security.

In the event of a data breach, we will notify affected individuals in compliance with applicable laws and regulations.

‍

5. Cookies and Tracking Technologies

Our website uses cookies and other tracking technologies to enhance your browsing experience and gather usage data. You can choose to disable cookies through your browser settings, but this may affect your ability to use certain features of our website.

‍

6. Your Rights

You have the right to:

• Access the personal information we hold about you.
• Request corrections to any inaccurate or incomplete information.
• Request the deletion of your personal information, subject to legal and contractual obligations.
• Withdraw consent for the processing of your personal information, where applicable.

To exercise these rights, please contact us using the information provided below.

‍

7. Cross-Border Data Transfers

We may transfer your personal data to countries outside of Australia, including for the purpose of storing or processing data with our third-party service providers. We take steps to ensure that any data transfers comply with the requirements of the Privacy Act 1988, ensuring that your information remains protected.

‍

8. Children’s Privacy

We do not knowingly collect personal information from children under 16 years old. If we become aware that we have collected personal information from a child without verification of parental consent, we will take steps to delete that information.

‍

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any changes will be posted on this page with the date of the latest revision. We encourage you to review this policy periodically.

‍

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

admin@agedcarechoices.com.au

‍